FAQ
AUTHENTICITY & PRODUCTS
Are your items authentic?
Yes. All items sold at WBC Designer Luxury are 100% authentic. Each piece is carefully reviewed and verified before being listed on our website.
Do you guarantee authenticity?
Absolutely. We stand behind the authenticity of every item we sell. Should an item be proven unauthentic, we will issue a full refund in accordance with our Refund Policy.
Are the photos shown the actual item?
Yes. All product photos represent the actual item you will receive, unless otherwise stated.
Are your items brand new or pre-loved?
We offer both brand new and pre-loved designer items. The condition of each item is clearly stated on the product page.
CONDITION & DETAILS
How do you describe item condition?
Each item is carefully inspected and described honestly. Any noticeable signs of wear are disclosed in the product description and photos.
May there be minor imperfections?
Pre-loved items may show minimal signs of use consistent with their condition rating. We aim to be fully transparent so you can shop with confidence.
ORDERS & PROCESSING
How long does order processing take?
Once payment is successfully completed, please allow 1-2 business days for order processing before shipment.
Can I cancel or change my order?
Orders may only be canceled or modified before processing begins. Once processing has started, changes or cancellations are no longer possible.
SHIPPING & DELIVERY
What's the delivery timeframe?
Standard Shipping: 3–7 business days within the U.S.
Expedited Shipping: 1–3 business days within the U.S.
Is signature required upon delivery?
Yes. For security purposes, signature confirmation is required for deliveries, especially for high-value items.
Will I receive tracking information?
Yes. Once your order has shipped, a tracking number will be sent to your email.
PAYMENTS & SECURITY
What payment methods do you accept?
We accept secure payment methods available at checkout, including major credit and debit cards.
Is my payment information safe?
Yes. All transactions are processed through secure and encrypted payment gateways. We do not store your card information.
Why was my payment unsuccessful?
Payments may fail due to incorrect details, bank restrictions, or security checks. Please contact your bank or try an alternative payment method.
RETURNS & REFUNDS
Do you accept returns?
Yes, returns are accepted in accordance with our Refund Policy. Items must be returned in their original condition and packaging.
How long does it take to process a refund?
Once the returned item is received and inspected, refunds are typically processed within 3-5 business days.
Are shipping fees refundable?
Shipping fees are non-refundable unless stated otherwise in our Refund Policy.
CUSTOMER SUPPORT & SERVICES
How can I contact WBC Designer Luxury?
You may contact us through our website’s contact form or via email at info@wbcdesignerluxury.com. We typically respond within 24–48 business hours.
Do you offer personal styling or concierge services?
Yes. We offer Personal Styling and Concierge Support to assist you with product selection and inquiries.
CUSTOMS & TAXES
Will I be charged customs duties or taxes?
Customs duties and taxes may apply depending on your state/country. These charges are the responsibility of the customer.